FAQ

Questions? We’ve got answers.

Everything you need to know about our canvases, kits, and the stitching process.

Products & Materials

What canvas do you use?
We print on Zweigart Mono Deluxe — the same canvas trusted by hand-painted studios worldwide.
What mesh counts do you offer?
We offer 13-mesh (great for beginners — larger holes, easier to see) and 18-mesh (more detail and finer finished pieces).
What’s included in a Complete Kit vs Canvas Only?
Complete Kits include the printed canvas, matched fibers, a tapestry needle, a stitch guide, scissors, and a needle threader. Canvas Only is just the printed canvas for stitchers who prefer to choose their own fibers.
How is a printed canvas different from hand-painted?
Hand-painted canvases are beautiful but expensive because every one is painted by hand. Our canvases are printed with HappyGrid™ technology, which scans each individual canvas and aligns every ink dot to the actual thread intersections. The result is precision that hand-painting can’t match at scale — at a fraction of the cost.
How durable is the printing? Will it fade or wash off?
Our ink is designed to hold up through the full stitching process. The print won’t fade, bleed, or wash off with normal handling.

Custom Orders

What makes a good source image?
High-resolution photos with good lighting and clear subjects work best. Phone photos are great. Avoid heavily filtered, very dark, or low-resolution images.
Can I use any photo?
We can’t print copyrighted material — no logos, celebrity photos, licensed characters, or images you don’t own. Original photos you’ve taken yourself are perfect.
How long does a custom order take?
Most custom orders are ready to ship within 2–4 business days.
Can I see a preview before you print?
Yes. You’ll see a preview of your design before we print. We won’t print until you’re happy with it.

Ordering

How do I check my order status?
You’ll receive email updates as your order moves through production and ships. Tracking info is included when it ships.
Can I cancel or modify an order?
Please reach out to hello@shophappystitch.com as soon as possible. Once production has started, we may not be able to make changes.

Stitching

I’m a beginner — is this for me?
Absolutely. Our Complete Kits come with everything you need, and the stitch guide walks you through it. Needlepoint is more approachable than you think — especially with a printed canvas.
What stitch do I use?
The continental (tent) stitch is the go-to for beginners. It’s simple, covers well, and works for any design.
Do I need a frame or hoop?
A stretcher bar frame is recommended for larger canvases to keep tension even, but smaller pieces can be stitched in hand. Not required to get started.
How do I care for my finished piece?
Finished needlepoint can be gently spot-cleaned. For framing or finishing into pillows or ornaments, a professional finisher can help.
What can I do with my finished piece?
Frame it, make it into a pillow, an ornament, a bag, a belt — the options are endless.

Shipping & Returns

How much is shipping?
Standard shipping is $8. Orders over $75 qualify for free shipping.
Do you accept returns?
We don’t accept returns at this time. If your order doesn’t match your expectations, reach out to hello@shophappystitch.com and we’ll make it right.

Still have questions?

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